Refund and Cancellation Policy

Last updated: 29 August 2026

This Refund and Cancellation Policy applies to digital products supplied through marcusbergin.com, including gardening guides, ebooks, checklists and other downloadable content.

The website is operated by Marcus Bergin.

Free digital products

Some guides and other digital resources on this website are provided free of charge.

As no payment is made for these products, no monetary refund is applicable.

If you experience a problem accessing or downloading a free digital product, please contact me at marcusbergingardening@gmail.com and I will make reasonable efforts to help.

Paid digital products

Paid digital products are normally made available electronically following completion of an order.

Under UK consumer law, consumers purchasing digital content online generally have a 14-day cancellation period. However, digital content may be supplied during that period where the customer expressly agrees that supply can begin immediately and acknowledges that their right to cancel will be lost once supply of the digital content begins.

Where you have provided that consent and acknowledgement and the digital content has begun to be supplied, your statutory 14-day right to cancel will end.

Where the required consent and acknowledgement have not been obtained, your statutory cancellation rights will continue to apply as required by law.

Faulty or incorrectly supplied digital content

Nothing in this policy affects your statutory consumer rights.

If a digital product is faulty, materially different from its description, cannot reasonably be accessed because of a problem with the supplied file, or you have received the wrong product, please contact me.

Where appropriate, I will try to resolve the problem by providing a replacement or corrected copy. Where your statutory rights entitle you to another remedy, including a refund, those rights will be respected.

UK consumer protection applies to digital content that is faulty, not as described or does not meet the applicable statutory requirements.

Duplicate purchases

If you accidentally purchase the same digital product more than once, please contact me as soon as possible.

Where I can verify that an accidental duplicate purchase has occurred, I will normally refund the duplicate payment.

Requesting help or a refund

If you believe you are entitled to a refund, or have a problem with a digital product, contact:

Marcus Bergin
Email: marcusbergingardening@gmail.com

Please include your name, the email address used for the order, the product concerned and a brief explanation of the problem.

Where a refund is legally due, it will be processed in accordance with applicable consumer law.

Changes to this policy

This policy may be updated as the products and services available through marcusbergin.com develop.

The latest version will always be published on this page.